National Quality Framework Conference 2013

The Australian Children’s Education and Care Quality Authority (ACECQA) will host the first official National Quality Framework Conference in Sydney on 12-13 September 2013.

The conference will bring the children’s education and care sector together to focus on the themes of quality, consistency and excellence.

Chair of the ACECQA Board, Ms Rachel Hunter, said the conference is an important step in the implementation of the National Quality Framework.

“As the national authority ACECQA works to achieve better educational and developmental outcomes for children,” Ms Hunter said.

“The conference will provide an opportunity for experts, peak bodies, service providers and educators to discuss research, practice and look at how the National Quality Framework is improving quality outcomes.”

Those who are interested in attending, presenting or sponsorship opportunities can register their interest here.

Questions from ACECQA/NSW DEC Forums

ACECQA and NSW DEC regional forums

ACECQA and the NSW Department of Education and Communities have been hosting a series of regional forums in NSW. The forums provide an opportunity to discuss the National Quality Framework. ACECQA is sharing some questions from these forums that may be of interest to others.

Q: When do you expect all services to be assessed under the new National Quality Framework?

A: Regulatory Authorities plan for all services to have had at least one quality assessment and rating visit completed by mid-2015.

With around eight weeks between the visit occurring and services receiving their report and rating, it is expected the quality rating of all services will be determined within months of this date.

New services will be assessed as they enter the system.

Q: What happens if a service is assessed as being below the standard?

A: This will depend on the degree to which the service is assessed as below the National Quality Standard (NQS), and the approach of the provider. The two levels below ‘Meeting the National Quality Standard’ are ‘Working Towards the National Quality Standard’ and ‘Significant Improvement Required’.

Working Towards the National Quality Standard

‘Working Towards National Quality Standard’ will be the overall rating if one or more of the seven Quality Areas is rated ‘Working Towards’. This means some services will receive an overall ‘Working Towards’ rating for receiving ‘Working Towards’ in every Quality Area, while others may only have ‘Working Towards’ in one Quality Area.

In either scenario, the service can use the information in its detailed ratings report to update its Quality Improvement Plan and focus on areas to improve over time.

Significant Improvement Required

If a service is assessed at the lowest rating level – ‘Significant Improvement Required’ – the Regulatory Authority has found that it fails to meet a Quality Area or a regulation in a way that constitutes an ‘unacceptable risk to the safety, health and wellbeing of children’.

In this case the authority will most likely take some formal enforcement action to require the provider to urgently rectify the problem.

The type of enforcement action will vary and might range from a written direction to comply or the suspension of approval to operate.

 

In general, the higher the quality rating, the less often a service will be reassessed.  If a service is assessed as ‘Working Towards National Quality Standard’, then another assessment is likely to occur within a year. A service rated ‘Exceeding the National Quality Standard’ might not be assessed for another three years. Read more.

Q: What kind of complaints from parents does a service need to report?

A: A parent complaint needs to be reported if:

  • a complaint alleges the safety, health or wellbeing of a child was or is being compromised or
  • a complaint alleges the Law has been breached

For example, a complaint about pasta being on the menu every week would not need to be reported to the regulatory authority. A complaint about a child not being offered an alternative meal when they have a food intolerance should be reported.

If you need to report a parent complaint to your regulatory authority, use form NL01 Notification of complaints and incidents (other than serious incidents).

This form is also to be used for:

  • incident that requires/required the Approved Provider to close, or reduce the number of children attending the service for a period
  • a circumstance that poses a significant risk to the health, safety or wellbeing of a child attending the service.

If you have a question for ACECQA you can post it here on the blog, email enquiries@acecqa.gov.au or call 1300 4 ACECQA (1300 422 327)

We Hear You

Welcome to We Hear You, a blog hosted by the Australian Children’s Education and Care Quality Authority (ACECQA).

Since starting operation on 1 January  2012, ACECQA has met with many people in children’s education and care services,  government regulatory authorities, community groups and professional associations.

Talking with people about the National Quality Framework (NQF) helps us carry out our role to monitor and support the implementation of NQF.

Listening helps us understand how the sector is adapting to the new framework as we work together to ensure children have the best possible start in life.

With such important changes underway, ACECQA would like to hear from you. So how do we do that?

We want to meet you face to face where possible and we’re doing that in a number of ways:

  • establishing formal meetings with national organisations representing the children’s education and care services sector
  • regularly attending your state and territory stakeholder reference groups
  • visiting services whenever we can
  • making it easier for you to invite us to your large events with a speaker request form on our website.

We also understand that some people are not members of larger organisations, or that you don’t get a chance to come to meetings, or that the best time for you to be heard is after 5pm.

So how can we listen and talk with everyone? We Hear You.

We Hear You is not only our blog, it’s our Facebook page, our Twitter account, our enquiries email and our national call centre.

The online format of We Hear You gives us a way we can talk about the NQF no matter where you are or what time it is.

The blog is running for a trial period, we’d like to know your thoughts and ideas on how you are finding this as a way of communicating.

You can post to our Feedback page, or email news@ACECQA.gov.au